Coronavirus (COVID-19) Infection Prevention & Control Policy For TRANQUILLITY All of us have been affected by the Coronavirus (COVID-19) pandemic, and I hope you and your families are all well and happy. My priority is to keep you as safe as possible, and prior to re-opening have implemented a number of changes which I would like to make you aware of. During the time that I haven’t been working, I have completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry. I have since made a number of changes in the way that we operate that you will notice when you next visit. Booking Appointments: If I feel ill or have symptoms of C0VlD-19, I will self-isolate immediately and not work. This may mean that I have to cancel your appointment at short notice. I appreciate that this may be inconvenient but it is done entirely for your own safety. If your appointment is cancelled you will be able to re-book again at a later date. If you or any of the people you live with feel ill or display any symptoms of C0VlD-19 – please advise me as soon as possible and DO NOT COME TO ME OR ALLOW ME TO COME TO YOU FOR YOUR APPOINTMENT. I have amended my booking terms and conditions and you will not be charged for any appointments you miss due to illness. Your Appointment: For your safety and to maintain social distancing, I ask that if you are coming to me, you attend your appointments as close to the appointment time as possible. Please do not turn up early for appointments as this may mean that you come into contact with other clients who are just leaving. I have increased the frequency of cleaning including making sure that common surfaces, toilets door handles etc. are wiped clean using disinfectant products between each client. All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety. Wherever possible I will utilise environmentally, friendly, single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection. You will have access to soap and hot water to wash your hands with as soon as you arrive. I will understand and not be offended if you wish to wear a facemask or wear disposable gloves when you visit and during your treatment if is this is appropriate. Please don’t be surprised or upset if I use personal protective equipment (PPE) during your visit and during your treatment. This may include disposable gloves/facemasks where appropriate. I can confirm that the laundering of salon towels and uniforms is a priority I can assure you that all salon laundry is washed at 60 degrees C. All disposable items are bagged and safely removed from the treatment room at the end of each day. My treatments: I have carried out a risk assessment on all treatments and am confident that I can continue to provide these safely. During your treatment: I understand the importance of hand hygiene and will ensure that I wash my hands in according with NHS recommendations before the start of your treatment. I will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments please let me know and I will do what I can to satisfy you. After the treatment: In order to avoid handling of cash, I would prefer if you could pay for your treatment by card / or in advance using bank transfers / other. All of these procedures have been implemented for your safety and mine. I will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary. Thank you for your understanding. Tracy x 1 July 2020